Privacy policy

WantNowHave operates this store and website, including the information, content, features, tools, products and services made available through it (the “Services”). WantNowHave is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or use our website, make a purchase or other transaction, create an account, contact us, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, use or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully.

Who We Are and Data Controller

WantNowHave is a trading name of Jack Shepherd, a sole trader based in the United Kingdom.

For the purposes of applicable UK data protection law, Jack Shepherd trading as WantNowHave is the data controller for personal information processed in connection with this store, except where another organisation processes information for its own purposes.

Business address:
26 Perrins Way, Bevere
Worcester
Worcestershire
WR3 7WB

Email: info@wantnowhave.co.uk

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you. This does not include information that has been anonymised so that it can no longer reasonably be linked to an identifiable person.

Depending on how you interact with our Services, we may collect the following types of personal information:

  • Contact information, including your name, billing address, shipping address, telephone number and email address.

  • Payment and transaction information, including payment method, transaction status and payment confirmation information. Payment card information is generally processed by our payment providers and may not be directly accessible to us.

  • Account information, including account details, preferences and settings where applicable.

  • Order information, including products you view, add to your basket or wishlist, purchase, return or cancel, together with your order history.

  • Communications, including information you provide when contacting us with a question, return request, complaint or customer support enquiry.

  • Device and technical information, including IP address, browser type, device information, identifiers and network connection details.

  • Usage information, including information about how you interact with and navigate our website and Services.

  • Marketing preferences, including whether you have chosen to receive or opt out of marketing communications.

How We Collect Your Personal Information

We may collect personal information:

  • directly from you, for example when you place an order, create an account, join a mailing list, contact us or use our website;

  • automatically through your use of the Services, including through cookies and similar technologies;

  • from Shopify and other service providers who help us operate our store;

  • from payment, delivery, fraud-prevention, analytics or other service providers where necessary to provide the Services;

  • from partners or other third parties where permitted by law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Providing our Services — including processing orders and payments, arranging delivery, managing customer accounts, enabling wishlist features, processing returns and refunds, and providing customer support.

  • Communicating with you — including sending order confirmations, dispatch updates, responding to enquiries and providing information relating to your purchases.

  • Improving our Services — including understanding how customers use our website, maintaining and improving website functionality and personalising aspects of the shopping experience.

  • Marketing — including sending information about products, offers, stock or other updates where permitted by law. You can opt out of marketing communications at any time.

  • Security and fraud prevention — including detecting, investigating and preventing fraud, misuse, security incidents or other harmful activity.

  • Business administration — including maintaining appropriate business, transaction and accounting records.

  • Legal and regulatory compliance — including complying with applicable laws, tax and accounting requirements, responding to lawful requests and protecting our legal rights.

Lawful Bases for Processing

We only process personal information where we have a lawful basis to do so. The lawful basis we rely on depends on the purpose for which the information is being used.

We may rely on the following lawful bases:

  • Contract — where processing is necessary to take steps at your request or to perform a contract with you. This includes processing your order, taking payment, arranging delivery, handling returns and providing customer service in connection with your purchase.

  • Legal obligation — where processing is necessary for us to comply with legal, regulatory, tax or accounting obligations.

  • Legitimate interests — where processing is necessary for our legitimate business interests, such as operating and improving our store, preventing fraud, maintaining security, managing customer enquiries and protecting our business, provided those interests are not overridden by your rights and interests.

  • Consent — where you have given us permission to process your information, including for certain marketing activities or the use of non-essential cookies where consent is required.

Where we rely on consent, you may withdraw your consent at any time.

Electronic marketing communications will only be sent where permitted under applicable electronic marketing and privacy rules. Where applicable, you will be given a clear way to unsubscribe or opt out.

Information Required to Provide Our Services

Certain personal information is required for us to process and fulfil an order, such as your name, delivery address, contact information and payment information.

If you do not provide information that is necessary to complete a transaction or provide a requested service, we may be unable to process your order or provide that service.

How We Share Your Personal Information

We may share personal information where necessary with organisations that help us operate our business and provide the Services.

These may include:

  • Shopify and its associated service providers;

  • payment processors and payment service providers;

  • postal services, couriers and delivery providers;

  • website hosting and technology providers;

  • fraud-prevention and security providers;

  • analytics providers, where enabled;

  • marketing or advertising providers where used and where permitted by law;

  • professional advisers or service providers where reasonably necessary for the operation of the business.

We may also disclose personal information:

  • where you ask or direct us to do so;

  • where disclosure is necessary to provide a product or service you have requested;

  • where required by law, regulation, court order or other lawful authority;

  • where necessary to establish, exercise or defend legal rights;

  • in connection with a sale, transfer, restructuring or other change involving all or part of the business.

We do not sell your personal information.

Shopify

Our store is hosted and powered by Shopify.

Shopify processes personal information to provide the technology and services required to operate our online store. Information you provide when interacting with our store may therefore be shared with Shopify and its service providers.

Shopify may also process certain personal information for its own purposes in accordance with its privacy policies.

For further information, please refer to Shopify’s Consumer Privacy Policy.

Cookies and Similar Technologies

We use cookies and similar technologies to help operate our website, remember preferences, understand how visitors interact with the Services and support website features.

Some cookies are necessary for our website to function and do not require consent.

Where required by law, we will ask for your consent before placing or using non-essential cookies, including certain analytics, advertising or personalisation cookies.

Where available, you can manage your choices through our cookie consent or privacy settings. You can also manage certain cookies through your browser or device settings.

Disabling some cookies may affect how parts of the website function.

Marketing Communications

Where permitted by law, we may use your contact information to send you marketing communications relating to WantNowHave products, offers, stock and other relevant updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.

You have the right to object to the use of your personal information for direct marketing at any time. If you object or unsubscribe, we will stop using your information for that purpose.

We may retain limited information necessary to record and respect your marketing preference or opt-out.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

If you follow a link to a third-party website, the collection and use of your information will be governed by that organisation’s own privacy policy and terms.

We are not responsible for the privacy, security or content of third-party websites or services.

Children’s Privacy

Our Services are not intended to be used independently by children where parental or guardian involvement is required.

We do not knowingly collect or use personal information from children in circumstances where doing so would not be permitted by law.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

Security

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

How Long We Keep Your Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information where necessary to:

  • provide our Services;

  • maintain order and transaction records;

  • comply with legal, tax and accounting obligations;

  • handle customer queries, returns or disputes;

  • prevent fraud and maintain security;

  • establish, exercise or defend legal claims.

The period for which information is retained will depend on factors including the type of information, the purpose for which it was collected, our relationship with you, applicable legal requirements and whether the information may reasonably be required in connection with a dispute or legal claim.

When personal information is no longer required, we will take reasonable steps to delete or anonymise it where appropriate.

International Transfers

Some of our service providers, including Shopify and its service providers, may process personal information outside the United Kingdom.

Where personal information is transferred to a separate organisation outside the UK and UK data protection rules relating to international transfers apply, we will take appropriate steps to ensure that a lawful transfer mechanism is used.

Depending on the circumstances, this may include:

  • transfers covered by UK adequacy regulations;

  • appropriate contractual or other safeguards permitted under UK data protection law; or

  • another lawful transfer mechanism or exception where applicable.

You may contact us if you would like further information about the safeguards relevant to your personal information.

Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we process your personal information, you may have the right to:

  • request access to the personal information we hold about you;

  • request correction of inaccurate or incomplete personal information;

  • request deletion of your personal information in certain circumstances;

  • request restriction of processing in certain circumstances;

  • object to certain processing;

  • receive certain personal information in a structured, commonly used and machine-readable format, or ask for it to be transferred to another organisation, where the right to data portability applies;

  • withdraw consent at any time where processing is based on consent;

  • object to the use of your personal information for direct marketing at any time.

These rights are not absolute and may not apply in every circumstance.

If you would like to exercise any of these rights, please contact us at:

info@wantnowhave.co.uk

We may need to verify your identity before responding to a request.

Complaints

If you have concerns about how we collect or use your personal information, please contact us first so that we have an opportunity to address the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Further information about making a complaint is available from the ICO.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, privacy practices, legal requirements or operational needs.

Any updated version will be posted on this page. Where appropriate, we will also update the date shown below.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices or the way we handle your personal information, or if you would like to exercise a data protection right, please contact us at:

WantNowHave
26 Perrins Way, Bevere
Worcester
Worcestershire
WR3 7WB

Email: info@wantnowhave.co.uk

Last updated: 20 August 2026