Refund policy

At WantNowHave, we want you to be happy with your order. If you have any questions about a return or refund, please contact us at info@wantnowhave.co.uk.

Your right to cancel

If you purchase goods from us online, you will generally have the legal right to cancel your order without giving a reason, subject to certain exceptions provided by law.

The cancellation period ends 14 days after you, or someone you nominate other than the courier, receives the goods. If an order contains multiple goods delivered separately, the cancellation period generally ends 14 days after receipt of the last item.

You may also notify us that you wish to cancel before the goods have been delivered.

Once you have told us that you wish to cancel, you then have a further 14 days to return the goods.

Return conditions

Where a cancellation right applies, you may inspect and handle goods only to the extent reasonably necessary to establish their nature, characteristics and function.

Items should be returned in their original condition and packaging where reasonably possible.

We may reduce the amount refunded where handling beyond what is reasonably necessary has caused a reduction in the value of the goods.

For sealed trading card products, collectibles and similar products, opening or removing product packaging may substantially reduce the item's value. Any deduction from a refund will reflect the actual reduction in value caused by handling beyond what would reasonably be permitted when inspecting the product in a shop.

This does not affect your rights where goods are faulty, damaged or not as described.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, not as described or incorrect, please contact us as soon as possible at info@wantnowhave.co.uk so that we can review the issue and put it right.

Your rights in relation to faulty or misdescribed goods are separate from your right to cancel because you have changed your mind, and nothing in this policy affects your statutory rights.

Refunds

Once we receive your returned item, or evidence that it has been returned, we will inspect it and process any refund due as soon as possible.

Where you cancel under your legal cancellation rights, we will make any refund due without undue delay and no later than 14 days after we receive the returned goods, or 14 days after you provide evidence that you have sent them back, whichever is earlier.

Refunds will be made using the same payment method used for the original transaction, unless you expressly agree otherwise.

Return postage

Unless the item is faulty, damaged, not as described or sent in error, the customer is responsible for the cost of returning the item.

Where you exercise your legal right to cancel, we will refund the standard delivery charge paid for the order. If you selected a more expensive delivery service, we are not required to refund the additional amount above the cost of our standard delivery option.

Please contact us before sending a return so that we can provide the correct return address and return instructions. This does not affect your statutory right to cancel.

How to start a return

To request a return or tell us that you wish to cancel, please contact us at info@wantnowhave.co.uk with your order details. You do not need to provide a reason when exercising your legal right to cancel.

Model cancellation form

You may send this cancellation form to us by post at the address below or by email to info@wantnowhave.co.uk.

You do not have to use this form. You may also simply tell us clearly that you wish to cancel.

To: WantNowHave
26 Perrins Way, Bevere
Worcester
Worcestershire
WR3 7WB
info@wantnowhave.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Order number:

Ordered on / received on:

Name of customer(s):

Address of customer(s):

Signature of customer(s) (only if this form is submitted on paper):

Date: