Terms of service
These Terms of Service govern your use of the WantNowHave website and any purchases made through our store.
By visiting our site or purchasing from us, you agree to be bound by these Terms of Service.
1. About Us
WantNowHave is a UK-based online retailer specialising in trading cards, toys, games, accessories and collectibles, with stock being added regularly as the business grows.
If you have any questions about these Terms of Service, please contact us at:
2. Eligibility to Use Our Store
By using this website, you confirm that you are at least the age of majority in your country of residence, or that you are using the website with the involvement and consent of a parent or guardian where permitted.
3. Products and Availability
We aim to ensure that product descriptions, images, pricing and availability are as accurate as possible. However, we do not guarantee that all information on the website will always be complete, current or error-free.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or make changes to product listings at any time without notice.
4. Pricing and Payment
All prices displayed on our website are shown in GBP (£) unless otherwise stated.
We take reasonable care to ensure that prices are correct, but errors may occasionally occur. If we discover an error in the price of a product you have ordered, we will contact you before dispatch to confirm whether you wish to proceed.
Payment must be made in full at the time of ordering using the payment methods made available at checkout.
5. Orders
When you place an order, you will receive an acknowledgement email confirming that we have received it. This does not mean that your order has been accepted.
Your order is accepted when we dispatch the goods to you.
We reserve the right to refuse, cancel or limit any order where necessary, including where we suspect fraud, misuse, pricing error, stock error, or a breach of these Terms.
If we cancel an order after payment has been taken, we will refund any amounts paid for the cancelled order.
6. Shipping and Delivery
Orders are typically processed and dispatched within 2–3 working days, unless otherwise stated on the product page. Orders are not usually processed or dispatched on weekends or bank holidays.
We currently ship within the United Kingdom only.
Delivery times are estimates and may vary depending on the courier, service selected and destination.
Further details, including available delivery options, charges and estimated timings, are provided in our Shipping Policy and at checkout before an order is placed.
7. Returns and Refunds
If you buy goods from us online, you will generally have the legal right to cancel your order within 14 days of receiving the goods, subject to certain exceptions provided by law. After notifying us of your cancellation, you generally have a further 14 days to return the goods.
Full details, including any applicable exceptions, are set out in our Returns & Refund Policy.
Nothing in these Terms affects your statutory rights.
8. Accounts
You may have the option to create an account on our website. You are responsible for maintaining the confidentiality of your account information and for restricting access to your account.
You agree to provide accurate, complete and current information and to update it if necessary.
We reserve the right to suspend or terminate accounts where we reasonably believe there has been misuse, fraud or breach of these Terms.
9. Wishlist and Store Features
Where available, features such as wishlists, saved items or customer accounts are provided for convenience. We may update, suspend or remove these features at any time.
10. Acceptable Use
You must not use our website:
- for any unlawful purpose;
- to interfere with the security or operation of the website;
- to attempt to gain unauthorised access to our systems or other users’ accounts;
- to upload or transmit malicious code, viruses or harmful material;
- to misuse the website in any way that could damage our business or other users.
11. Intellectual Property
All content on this website, including text, branding, graphics, images, and site content, is owned by WantNowHave or used under appropriate rights and must not be copied, reproduced or used without permission.
Nothing in these Terms grants you any right to use our branding or content except as necessary for normal personal use of the website.
12. Liability
Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
Nothing in these Terms affects your statutory rights as a consumer.
13. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, legal requirements or operational needs.
Any updated version will be posted on this page and will apply to future use of the website and orders placed after the updated Terms take effect, unless otherwise required by law.
15. Contact
If you have any questions about these Terms of Service, please contact us at: